One of the major and ongoing projects DIViN has been involved in, is the trial and roll out of the National Disability Insurance Scheme (NDIS).  DIViN has an in-depth knowledge of the NDIS, as we have been working with the National Disability Insurance Agency (NDIA) since 2014.  Examples of DIViN’s work with NDIA and other government agencies includes…

Service model innovation and development

  • Specification and design of new roles within the department
  • Design and development of process maps and workflow allocation systems
  • Development of assessment protocols
  • Designed induction training
  • Designed decision making protocols
  • Service model design to transition from current to new model
  • Sector research to provide briefing papers to Government

Interim Management Services

  • Facilitated complex mediation between department and clients and developed workable solutions for approval

Organisational Values Development

  • Utilised organisational value frameworks within training products and resources
  • Designed customer service principles from strategic values

Project Management

  • Provided project management services to achieve successful outcomes
  • Analysed and designed project plans
  • Designed benefit realisation frameworks

Facilitation and Training

  • Instructional design of training and resources
  • Development and delivery of training for department systems and processes
  • Design and development of system reform training
  • Facilitated planning days and workshops
  • Analysis and facilitation of co-design workshops and development of NDIS transition protocols
  • Training delivery